Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino we cover? This page explains how to reach the Non Gamstop Casinos team and what happens once your message arrives.
How to Reach the Editorial Team
Email is the best way to contact us. We read every message that comes in and try to reply within two working days, though this can stretch a little during busier periods. Write to us at [email protected] and let us know what your enquiry relates to — this helps us route it to the right person and answer more quickly.
Please avoid sending account passwords, ID documents or full card details by email. If your query concerns a specific casino account, deposit, withdrawal or bonus dispute, that needs to go directly to the casino's own support team or, where appropriate, its licensing authority. We can offer general guidance but we do not hold or process customer accounts on behalf of any operator.
What We Can Help With
- Questions about our content — If anything in our guides to casinos not on GamStop, bonus terms, wagering requirements or payment methods is unclear, ask us and we will do our best to explain it plainly.
- Corrections and factual updates — Licensing details, bonus terms and site features change often. If you notice something on the site that looks out of date, incorrect, or no longer matches an operator's current offer, please tell us. We rely on reader reports to keep our reviews current.
- Feedback and suggestions — If there's an aspect of non GamStop casinos, payments, or sports betting you'd like us to cover in more depth, let us know.
- Editorial or partnership enquiries — If you represent a casino, payment provider or another site and want to discuss coverage, introduce yourself and set out clearly what you have in mind.
- Concerns about gambling harm — If you or someone you know is struggling with gambling, whether on GamStop-registered sites or elsewhere, please say so in your message. We will point you towards independent support such as GamCare or the wider self-exclusion and blocking software options available, rather than trying to advise on individual circumstances ourselves.
A Note on What We Do and Don't Cover
Non Gamstop Casinos publishes research-based reviews and comparisons of casinos operating outside the GAMSTOP self-exclusion scheme, most of which hold licences from jurisdictions other than the UK Gambling Commission. If your message concerns a specific operator's licensing status, complaints procedure, or withdrawal dispute, we can share what our research has found, but we cannot intervene in an active dispute between a reader and a casino. For a full overview of how we assess operators and what "not on GamStop" actually means for UK players, our guide to trusted non GamStop casinos in the UK is a useful starting point before you contact us.
We're not able to give personal financial or legal advice, and nothing we publish should be read as a guarantee of any casino's fairness, payout speed or licensing standing at the time you read it. If accuracy is central to your enquiry, mentioning the date you're reading a page helps us check whether anything has changed since it was last reviewed.
What Happens After You Email Us
Every message is read by a real member of the editorial team — we don't rely on automated replies to stand in for an actual answer. Once we've reviewed your enquiry, we'll either respond directly, pass it to a colleague better placed to help, or, for gambling harm concerns, point you towards GamCare or other independent support services.
If your message is a correction, we'll check it against verifiable sources before updating anything, and we're happy to hear back if you think we've got it wrong. Editorial decisions, including how casinos are ranked or reviewed on this site, are never influenced by whether an operator has contacted us.
Before You Write In
A few quick checks that often save time:
- For bonus terms, wagering requirements or withdrawal limits on a specific casino, check that operator's own terms and conditions page first, as these can change without notice.
- For deposit or loss limits, self-exclusion, or GAMSTOP exclusion periods, the relevant casino's support team or GamCare will usually have more up-to-date, case-specific information than we can offer by email.
- If you're contacting us about a review, include the casino name and the section of the page you're referring to, so we can locate it quickly.
Thank you for taking the time to get in touch. Reader feedback genuinely shapes how we keep this site accurate and useful.